Capalo AI · Portugal

CONTACT INFORMATION

How to reach us

Company Capalo AI Portugal Oy
Email (Customer service) supply@capaloai.com
Phone (Customer service) +351 8003 00631
Mailing address Microkatu 1 M, 70210 Kuopio, Finland

Send us a request

Supplier Portal
Privacy Policy

1. Introduction

In accordance with the EU regulations Capalo AI Oy (hereinafter referred to as ”Capalo AI Oy” and/or ”we” and/or ”us”) is responsible for the processing of your personal data. Looking after the personal data you share with us is a responsibility we don’t take lightly. We want you to be confident that your data is secure with us, and understand how we use it to offer you a better customer experience.

2. Data controller

Capalo AI Oy (Business ID: 3268277-1)

3. Contact details for matters related to the register

Email address: info@capaloai.com

Street address: Microkatu 1 M, 70210 Kuopio, FINLAND

4. The name of the register

Customer, partnership and marketing register.

5. The purpose and legal basis for the processing of personal data

We only process your personal data if this is permitted by an applicable legal regulation. The processing of your data is based on a contractual relationship between a customer/partner and Capalo AI Oy, or a separate consent for the processing of customer information. The goal for the register is to make services available to you, manage and improve our day-to-day operations, personalise your Capalo AI Oy experience as well as contact and interact with you.

6. Utilisation of cookies and similar techniques

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. We use cookies and similar technologies on our website to improve your customer experience. Users may, of course, choose not to accept cookies from our website.

7. Content of the register

The register may include, but is not limited to the following information:
Usage data [data about your use of our website and services]
Account data [may include your name and email address]
Profile data [your information included in your personal profile on our website]
Service data [your personal data that are provided in the course of the use of our services]
Publication data [information that you post for publication on our website or through our services]
Enquiry data [information contained in any enquiry you submit to us regarding goods and/or services]
Customer relationship data [information relating to our customer relationships, including customer contact information]
Transaction data [information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website]
Notification data [information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters]
Correspondence data [information contained in or relating to any communication that you send to us]

8. Sources of information for the register

We collect information from you when you submit it to us, for example, when you request services or information from us. Registers are purchased for marketing purposes.

9. Disclosure information

Your personal data may be disclosed within the organisation of the data controller and its subsidiaries and sister companies and to our collaboration partners for the realisation of the purposes described herein. Otherwise, data is only disclosed to the extent permitted or required by law.

We may need to transfer your personal data outside of the European Economic Area (EEA) if it is necessary for the realisation of the service. In such cases, we will make sure that any transfer of your personal data is subject to appropriate protections as if it were being processed inside the EEA.

10. Data subject’s rights related to data processing

We know how important it is to protect and manage your personal data. You have the right to see the personal data we hold about you. Also, the data controller only collects and processes information that is necessary for its operations. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

  • Your principal rights under data protection law are:
  • the right to access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to object to processing;
  • the right to data portability;
  • the right to complain to a supervisory authority; and
  • the right to withdraw consent.

11. Third-party websites and services

We are not responsible for the practices employed by websites, applications, or services linked to or from our site, including the information or content contained there. We recommend users check the privacy policies of any other websites they use.

12. Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.


Supply information

Figures are expressed as a share of the total volume of electricity supplied to end users.

Origin of electricity supplied in 2025

Wind 10.611%
Hydro 32.891%
Renewable cogeneration 0.091%
Other renewables 9.477%
Municipal waste 0.869%
Fossil cogeneration 2.465%
Natural gas 35.082%
Coal 0.227%
Diesel 0.000%
Fuel oil 0.000%
Nuclear 8.287%

 

Renewable sources together: 53.070%.

No guarantees of origin were cancelled. The composition of electricity of unattested origin
is published by ERSE — Entidade Reguladora dos Serviços Energéticos.

Carbon dioxide emissions in 2025

Specific emissions 145.0 g CO₂/kWh

 

Source: ERSE “Entidade Reguladora dos Serviços Energéticos”: erse.pt


Dispute resolution

Claims and questions may be submitted to: supply@capaloai.com · +351 8003 00631 · Microkatu 1 M, 70210 Kuopio, Finland. The procedure and time limits for submission and handling are set out in the electricity trading contract.

Out-of-court dispute resolution: Energy Services Regulatory Authority (Entidade Reguladora dos Serviços Energéticos), Rua Dom Cristóvão da Gama, 1, 3.º, 1400-113 Lisbon, +351 213 033 200, erse@erse.pt · erse.pt

Consumer organisations and energy agencies:

DECO — Associação Portuguesa para a Defesa do Consumidor, Av. Eng.º Arantes e Oliveira 13, 1900-221 Lisbon, +351 218 410 801, deco.pt

ADENE — Agência para a Energia, Rua Visconde de Seabra 3, 2.º, 1700-421 Lisbon, +351 214 722 800, geral@adene.pt, adene.pt


Changing trader

An end user may change its electricity trader. To do so, the end user concludes a contract with the new trader, which submits notice of the change of trader to the system operator. The procedure and time limits for terminating the existing contract are set out in the electricity trading contract.